What I Do

Here are a few of the types of projects I've completed (many have won awards). With my extensive experience in technical communication, writing and editing, and site management, I'm sure that can help with your project, too.

End-user assistance

I can produce the documentation deliverables you need, including user and reference guides, online help and documentation, and training and tutorials. I emphasize clear, concise, and consistent writing.

I excel in making the complex easy to understand.

In addition to creating deliverables for private companies, many of my my public papers and articles are included in the Eserver Technical Communication library.

I have published two user books (Tiki Essentials and Tiki for ~~Dummies~~ Smarties) for Tiki Wiki CMS Groupware in paperback and an ebook format.

Website development

For most sites, I recommend using Tiki Wiki CMS Groupware. Tiki is highly flexible, can be "skinned" any way you desire, and has more built-in features then any other CMS.

Sample Site

I can create knowledge portals, interactive applications, and static websites with Tiki.

Tiki customization

Do you need help with your Tiki? Maybe you need a customized plugin? Or help with your theme? Or just someone to take care of your installation and initial configuration? I have experience in customizing Tiki (as you can see with this site) as well as usability, user interface, and standards compliance.

I'm an active member of the Tiki Community, a member of Tiki Software Community Association, and participate in several Tiki Teams. I can help you plan, install, and customize your Tiki-powered site.

No job is too small!

Awards

Many of my projects have won awards and recognition from my peers.

Top 200 Recognized Content Strategists for 2017
Top 200 Recognized Content Strategists for 2016
Award of Excellence (APEX)
in Web & Intranet Sites category, 2015
Award of Excellence (APEX)
in Electronic Newsletter category, 2015
Award of Excellence (APEX)
in Web & Intranet Sites category, 2014
Award of Excellence (APEX)
in Electronic Newsletter category, 2014
Award of Excellence (APEX)
in Web & Intranet Sites category, 2013
Award of Excellence (APEX)
in Electronic Newsletter category, 2013
Award of Excellence (APEX)
in Web & Intranet Sites category, 2012
Award of Excellence (APEX)
in Electronic Newsletter category, 2012
Most Influential in #Techcomm and #ContentStrategy (MindTouch)
Award of Excellence (APEX)
in Web & Intranet Sites category, 2011
Award of Excellence (APEX)
in Electronic Newsletter category, 2011
Award of Excellence (APEX)
in Web & Intranet Sites category, 2010
Award of Excellence (APEX)
in Electronic Newsletter category, 2010
Distinguished Chapter Service Award (DCSA)
by STC Carolina Chapter, 2009
Distinguished SIG Service (DSSA)
by STC Technical Editing SIG, 2009
Award of Excellence (APEX)
in Electronic Newsletter category, 2009
Award of Merit (STC Carolina)
in Online Communication category, 2009
Award of Excellence (APEX)
in Electronic Newsletter category, 2008
Award of Excellence (STC Carolina)
in Online Communication Technical Marketing category, 2006
Award of Excellence (APEX)
in Sales & Marketing Video & Electronic Publications category, 2003
Award of Merit (STC Carolina)
in Online Communication Demonstrations categories, 2002
Award of Merit (STC Carolina)
in Online Communication Documentation categories, 2002
Grand Award (APEX)
in Video and Electronic Publications category, 2002
Award of Excellence(APEX) in Tutorials and Help Files category, 2002
Award of Excellence (APEX) in Hardware & Software Manuals, Guides and Reports category, 1997
Award of Achievement (STC Carolina) in Installation Manual category, 1996
Award of Achievement (STC Carolina) in Online Communication Reference category, 1996-97
Award of Achievement (STC Carolina) in Organizational Manuals category, 1997